"Business Etiquette a Lost Art?"

by Claudia D. Sundberg, CLA Administrative Paralegal
Williams, Jilek, Lafferty, Gallagher & Scott Co., L.P.A.

     Business etiquette, now there's a word that seems to be losing it's grip in many offices. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. It is about being comfortable around people and making them comfortable around you. Sounds easy enough but how many times has temper, arrogance and attitude gotten in the way of basic etiquette and simple courtesy?

     Most behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or basic etiquette. We don't always get a second chance! The most important thing to remember is to be courteous and thoughtful to the people around you, regardless of their status or the situation. Consider other people's feelings.

     Does this sound simplistic? Just think about it--the qualities we admire most when we see them in people in leadership positions are the very traits we work so hard to teach our children and our grandchildren. Do you always behave so that you wouldn't mind your spouse, children, or grandparents watching? If so, then you are probably doing fine. Avoid raising your voice, using harsh or derogatory language toward anyone (present or absent), or interrupting without apologizing. Owning the company or being "higher up on the ladder" doesn't give you the right to be rude and discourteous.

     Speak well of your coworkers and point out their accomplishments to others. Your guiding principle should always be to treat people with consideration and respect. This basic decency is becoming a lost art in today's offices and in today's society. Consider brushing up on your business etiquette as a New Year's Resolution. Others will be glad you did.